Policies & Help
The honest version.
Everything you need to know — no legalese, no surprises.
Shipping
How fast, how it's packed, how to track it.
Processing time
Stock items with personalization: 3–5 business days. Made-to-order and commissions: 2–3 weeks. You'll see your specific lead time on the product page and confirmed in your order email.
Carriers and rates
USPS Priority for small parcels, UPS Ground for boards and decanter sets, FedEx for international. Rates calculate live at checkout. Free shipping on US orders over $125.
How it's packed
Recycled kraft, biodegradable cushion, twine, and a hand-written card. Wood and glass pieces ship in molded paper pulp inside double-walled cartons.
Tracking and insurance
Every order ships tracked. Fragile pieces (glass, decanters, ceramic) ship insured by default. If something arrives damaged, send photos within 48 hours and we'll replace it.
Still have questions?
We read every message personally.